Q: What is the difference between the Compact and Original Bag Inserts?

The main difference is the size, our Compact Inserts and smaller and designed for small to medium totes and handbags, whilst our Original Inserts are designed for medium to larger totes. Our Compact Bag Inserts will only have 1 insulated bottle pocket, where as our Original Bag Inserts will have two.

Q: Which Insert should I purchase for my Louis Vuitton Neverfull?

For the MM Neverfull we would recommend our Compact Bag Insert, once the Insert is packed, you’ll find that it’s a great fit.  For the GM Neverfull definitely opt for the Original Bag Insert! You’ll find that the Sand and Red Inserts perfectly compliment the lining of the Louis Vuitton Neverfull totes. 

Q: Which Insert should I purchase for my Longchamp Le Pliage tote?

If you have the large Longchamp Le Pliage, we would recommend our Original Bag Insert, we find it easiest to place the insert the tote first and then pack your items inside. If you have the medium size, we would recommend that you opt for our Compact Bag Insert.

Q: Which Insert should I purchase for my Saint Laurent E/W Shopping Bag? 

We would recommend the Compact Bag Insert for the Saint Laurent E/W Shopping Tote, once packed it’s the perfect fit inside the tote.

Q: Which Insert should I purchase for my Goyard St Louis tote? 

If you have the PM St Louis tote, we would recommend our Compact Bag Insert, if you have the GM St Louis then definitely opt for the Original Bag Insert. 

Q: I can’t decide on the size or colour, can you help?! 

Yes of course! Send us an email at hello@thenappysociety.com.au or feel free to send us a DM on Instagram or Facebook and we’ll be more than happy to assist you!

Q: How can I clean my Baby Bag Insert?

For minor cleaning we would recommend wiping the Insert down with a damp cloth or disinfectant wipe and leaving to dry. For thorough cleaning you can machine wash your Insert, we recommend removing the change mat and placing inside a wash bag on a gentle/hand wash cycle on cold with a tiny amount of laundry powder. Then simply hang up to dry for a day or two and it will be as good as new again.

Q: Do the Insert and Pram Caddy Bundles also come with a padded change mat?

Yes! Our Bag Insert Organizer Bundles and our Pram Caddy Bundles come with their very own padded change mat.  

Q: Will a laptop fit inside my Insert?

Yes, our Original Bag Insert will easily fit a 13” laptop inside the large outer zip pocket. Our Luxe Nylon Tote will easily fit a laptop of 15”. 

Q: Can I still use the Inserts if I’m not a Mom?!

Absolutely! Our Inserts are also great for work and travel, or just helping you keep your favourite day-to-day tote a lot more organised!

Q: What are the products made from?

Our Bag Inserts, Pram Caddies and Accessories are made from a coated cotton canvas which is durable, lightweight and water resistant. Our Crossbody Bag, Luxe Nylon Tote and Kids Backpacks are made from a water-resistance nylon material which is super lightweight, durable and easy to care for.

Q: What if a product I wish to purchase is out of stock?

If a product is out of stock, we will either open up pre-orders if our next delivery is already on the way, otherwise you can up to be notified when the item is back in stock, by clicking on the ‘EMAIL WHEN AVAILABLE’ button. If you are searching for a product and can’t see it on our website, please email us at hello@thenappysociety.com.au

Q: What if the item I want is on pre order?

 If the item states ‘PRE ORDER’ in the title, it means the item is currently out of stock but we have a delivery on the way. The estimated delivery will be listed in the product description, but please note these are approximate dates only. All items placed with a pre order item will be shipped all together, once the pre order item is back in stock. If you would like your ‘in-stock’ item first, we would recommend placing separate orders.

Q: I’ve lost my change mat from my Insert, am I able to purchase a replacement?

Yes, you can! Send us an email to hello@thenappysociety.com.au and we will be able to arrange this for you.


For any other questions, please feel free to contact us at hello@thenappysociety.com.au