Luxe Nylon Tote

• 17.7" L x 13" H x 6.3" D
• Handle drop 11"
• Waterproof Nylon outer material
• Two fixed handles plus a long detachable shoulder strap
• Top zipper closure
• Polished gold-tone hardware
• Metal feet
• 1 Interior zip pocket
• 1 Exterior zip pocket
• PU leather trim and straps
• Designed to be paired with our Original Diaper Bag Inserts (sold separately)

ORDERS & SHIPPING

 ​Prices & Payment

All prices are automatically shown in US dollars, you can select your preferred currency from the top left hand corner. We accept AMEX, Visa, MasterCard, Afterpay, PayPal, Sezzle and Klarna.

Please note items are shipped express from our Australian warehouse, orders may attract customs duties and taxes and as the recipient, you will be responsible for paying these costs to release the goods from customs upon arrival. We have no control over these charges as customs policies vary from country to country.

All orders are dispatched via DHL International Express, with a 3-5 day delivery. Orders are typically processed and dispatched within 24-48 hours.

Order status and tracking

You will receive a tracking email as soon as your order has been packed and dispatched which will allow you to track your order via DHL. If you do not receive your parcel in the timeframe specified or you have any further queries, please email hello@thenappysociety.com.au and provide us with your name, contact number and order number. 

Please note we do not offer rain checks on sales or promotions when items are marked as sold out. 

RETURNS & REFUNDS

We have taken great care to inspect every item, however we will happily exchange any item that is defective or faulty. We only offer exchange or credit note for change of mind, we do not offer refunds for change of mind. A refund will only be provided if your goods cannot be repaired or replaced.

If you wish to exchange or return an item for credit, please contact us at hello@thenappysociety.com.au and state your name, order number and reason for exchange/return. 

Please note that:

• Returned merchandise must include vendor packaging and be in its original condition as when it was received. If the items have been worn or damaged, we cannot offer a return or exchange. 

• A refund will only be provided if your goods cannot be repaired or replaced.

• Refunds will be made in the form of the original payment. Once your return is received and processed, a refund will be issued for the merchandise amount. Please allow up to 14 business days for the refund to appear in your account.

• We will not be responsible for lost return packages so you may wish to use a tracking number or some method of secure postage. 

• Shipping back to us for an exchange is not covered by The Nappy Society, this is at the customers expense. 

Return Address;

The Nappy Society

PO Box 4087

Patterson VIC 3204 

Australia

Queries
If you have any questions about your order, the products featured on this Website or any general enquiry, please email hello@thenappysociety.com.au

Q: I can’t decide on the size or colour, can you help?!

 Yes of course! Send us an email at hello@thenappysociety.com.au or feel free to send us a DM on Instagram or Facebook and we’ll be more than happy to assist you!

Q: Will a laptop fit inside my Insert? 

Yes, our Original Diaper Bag Insert will easily fit a 13” laptop inside the large outer zip pocket. Our Luxe Nylon Tote will easily fit a laptop of 15”.

Q: Can I still use the Inserts and/or Bags if I’m not a mom?!

Absolutely! Our Inserts are also great for work and travel, or just helping you keep your favourite day-to-day tote a lot more organized!

Q: What are the products made from?

Our Diaper Bag Inserts, Stroller Caddies and Accessories are made from a coated cotton canvas which is durable, lightweight and water resistant. Our Crossbody Bag, Luxe Nylon Tote and Kids Backpacks are made from a water-resistance nylon material which is super lightweight, durable and easy to care for.

Q: What if a product I wish to purchase is out of stock?

If a product is out of stock, we will either open up pre-orders if our next delivery is already on the way, otherwise you can up to be notified when the item is back in stock, by clicking on the ‘EMAIL WHEN AVAILABLE’ button. If you are searching for a product and can’t see it on our website, please email us at hello@thenappysociety.com.au

Q: What if the item I want is on pre order?

If the item states ‘PRE ORDER’ in the title, it means the item is currently out of stock but we have a delivery on the way. The estimated delivery will be listed in the product description, but please note these are approximate dates only. All items placed with a pre order item will be shipped all together, once the pre order item is back in stock. If you would like your ‘in-stock’ item first, we would recommend placing separate orders.

For any other questions, please feel free to contact us at hello@thenappysociety.com.au